It's better to buy full insurance at the store for just 300 dollars, then you won't need to pay a deposit. It's easy for stones to chip the windshield, and the damn goats even climbed on the car and scratched it.

My wife and I provided international driving permits and translation copies, but they said they couldn’t be used. We had to spend 120 NZD to get local certification. I don't understand why you sent me an international driving permit, claiming it would work in New Zealand, but it couldn't be used there. It wasted a lot of our time and disrupted our planned route. It was terrible. If it couldn't be used, what was the point of sending me the international driving permit?

Very convenient location, the counter is right behind the baggage claim

When picking up the car, they scared me by saying that without full insurance, even the slightest scratch would cost me 2500 NZD. So, I had to pay another 390 NZD for insurance. At the time of return, the staff checked the car inside and out in my presence and confirmed everything was okay. However, three or four hours later, they charged me 250 NZD without any notice. When I contacted them, they claimed I smoked in the car, which I absolutely did not. This is extortion! They only mentioned I could resolve it by hiring a lawyer. From start to finish, they find ways to cheat customers. This is a crooked company! Fellow users, do not fall for it. I will persistently argue with them until the end!

There was a Chinese person who communicated smoothly. The process was simple, but I was directly told that the car I rented was over ten years old and had various issues like a potentially unresponsive steering wheel. The probability of it breaking down on the road was high. They asked if I wanted to change cars, but it would cost an extra 700 yuan. I asked how many times this car had broken down before, and they said it was mostly rented for one or two days, rarely for seven days. I got a bit angry and thought, then why rent it to me! It felt like forced buying and selling. They said I rented through Zuzuche because it was cheap. Honestly, spending 450 yuan a day to rent a Toyota hatchback feels really expensive. The trunk could only fit one suitcase, and Zuzuche never informed me it was an old car. Perhaps the store was well-intentioned, worrying that a breakdown would affect my mood more, but it really affected us upon arrival. Regardless of whose fault it is, it was not a good rental experience. I hope Zuzuche can resolve this and provide appropriate compensation.