At the store, they tried to sell me insurances and drop-off fees that I had already bought. Felt cheated.

The terrible staff forced us to buy third-party insurance, claiming it’s mandated by California law and refusing to rent the car otherwise. They even got a Chinese-speaking person to try to deceive us. Although they eventually refunded the insurance, it does not change the fact that the front desk service was awful.

They tried to sell extra insurance at pickup. Make sure to carefully check for any additional charges before signing. Just insist you don't need it, and it will be fine. The car's condition was good, it was a fuel-efficient, lightweight Japanese car, and the speed was decent. Returning the car took only a minute.

During the rental period with this company, some toll fees were not settled through the rental company but were instead billed to the address on the driver's license by the toll department. We incurred a toll fee of just over $3, which the rental company did not settle for us. The bill was sent to an address in our home country that we do not frequently stay at. Each time the toll department sent the bill, it added additional fines, and by the time we saw it, the fine had increased to $100. We resolved this by negotiating via email with the U.S. toll department, which finally waived the fines. This kind of issue does not happen with other large rental companies and is very prone to causing problems.

The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122