Pickup and drop-off were very convenient, and the staff was very friendly and nice. Great value for the price.

The car I received was just a so-called similar model, definitely not an Infiniti! The waiting time at Thrifty Car Rental in the US for processing the return is counted as delayed return. Their pick-up and drop-off procedures are cumbersome, with long queues. It all seems like a trap! Zuzuche platform, please inform customers who are about to rent from Thrifty in the US that this company has fee traps in their pick-up, drop-off, and toll payment services. They keep pushing insurance and additional products when picking up the car, and the attitude becomes extremely rude if you don't buy. They deliberately delay the return processing time to charge an extra day's late fee!

I've rented many times before and it was fine, but this time the attendant was awful.

Unsatisfactory, no other solutions if the credit card doesn't work, even though the card has no issues!

1. Initially, the agent did not accept our Chinese driver's license with the translation (provided by ZuzuCar). After consulting with a supervisor, they finally allowed us to pick up the car but warned that this was a one-time exception. 2. When returning the car, the driver of the first (empty) shuttle refused to let us board, telling us to wait for the next one. The second shuttle took a long time to arrive, and the driver was more interested in chatting with local passengers, driving slowly, causing us to miss our flight. We were stuck at the airport for 24 hours. 3. We were given a full tank of gas and told to return the car with a full tank. A week later, we received a billing notice saying we prepaid $70 for a tank of gas?! We returned it with a full tank!!! Not booking with them again.