Our flight was delayed, and we arrived at the car rental place very late. They arranged a car to pick us up. We got a diesel Holden, which was excellent.

Picking up and returning the car was quite convenient. There was a small issue with some scratches on the car, but after explaining it to the rental company, they didn't press further. Overall, I am satisfied.

The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.

The head office staff in the US were superb. They dealt with our issue quickly and effectively when our fight was cancelled and we were unable to collect our car as per the booking. Through emails and telephone calls they kept us updated which we sincerely appreciated.

The staff were friendly and courteous. The car was damaged and had noted damage stickers ALL over the vehicle which was embarrassing when the vehicle was parked to think people might have thought we were bad drivers. The vehicle itself was dirty with crushed biscuits and cheese in the back.

Like: overall good experience