The car rental service was quite good.

Long queue at pick-up, fast service at drop-off.

When renting from the Budget-Denver branch, it felt like they were trying to add extra charges. The return process was fine.

I was told that I would be unable to rent the car because I had made an international booking and didn't have a international drivers license. I have a US drivers license, even though I reside in England. This was extremely frustrating and almost resulted in me not being able to hire the car. Upon booking, I saw a list of acceptable IDs, which included a US drivers license. The manager sorted it out, luckily, and I was able to hire the car after all. But I had an extremely negative experience with the person at the counter and whatever policy she was referring to seemed totally absurd. Why would I need an international driver's license if I had a US one?!

They acknowledged the rate of the contract, but did not accept the insurance coverage that you were offering. However my credit card and private vehicle insurance covered me.

You are offering great products.