This car rental experience was okay. The rules at different locations vary, and QEEQ did not show this, so we had to discuss it in person at the store. Some experience and language skills are necessary.

Extremely satisfied! The pick-up and drop-off speed was super fast, the procedures were simple, the car was very new with only 12,000 miles, the price was reasonable, and the service was excellent. The whole process took just 5 minutes.

Renting a car at Salt Lake City Airport was very convenient, right at the airport exit. After completing the paperwork at the counter, the staff gave us the keys and told us the parking spot number, and we went to the rear parking lot to get the car ourselves. They also provided a damage report for the car, informing us that if we found any issues upon inspection, we could contact the staff in the parking lot to correct them. The staff asked if we wanted to add roadside assistance insurance. Since we were told that we would get a brand new car with only 4000 miles on it, and our rental fee already included comprehensive insurance, we felt it was unnecessary to add any extra coverage (which proved to be correct, as the trip went smoothly and the car was in excellent condition).

Alamo in Salt Lake City is very close to the terminal, just a 5-minute walk. Several car rental companies are in the same building. The Alamo staff were very friendly, and I picked up the car directly with my driver's license. The Ford Escape I rented was unavailable, so they gave me a free upgrade to a Chevrolet Equinox. The car's condition was good, with over 20,000 kilometers, and it was very spacious, although the power was just average.

The car was in good condition, service was great, no hard selling, easy pick-up and drop-off.