Waited in line for nearly an hour, specifically said no child seat but was still charged.

Staff attitude was very cold and indifferent

The car rental company is quite good

The process was quite convenient. They asked for the order, driver's license, passport, and notarized documents, then only inquired about additional insurance (I guessed, as my English isn't great). I declined, swiped my credit card, got the keys (which had the parking spot number), and left. Originally booked a BMW 3, but got a new Lada with only 1700 kilometers. Returning the car was also very easy; I just said 'done' to the staff (non-native speaker), they checked the car with a device, and it was fine. Back at the office, they gave me a receipt.

Me hicieron un cargo de oficina, cuando QEEQ dijo que todos los cargos estaban incluidos.