Round trip from Madrid to Barcelona

The rental company did not force additional insurance, and the procedures were completed quickly. The pickup location was also very close.

No waiting in line

Long queue at the pickup point, limited English skills, and upselling behavior; excellent service at the drop-off location, fluent English, and shuttle service provided.

Arranged a change in return location through the hotel front desk by calling the rental company. Overall, satisfied. The rented car was brand new with only 9km on the odometer.

When we arrived at the airport to pick up the car, they required us to present two international credit cards for the driver as a guarantee. Avis explained that it was because we rented a high-end car, an Audi A4. I felt it was unnecessary. After some negotiation, they gave us a smaller Infiniti mini wagon. Although Avis said it was a downgrade, the car we got was brand new. Amazing!