Excellent

The staff did not have the car we booked or similar and gave us a smaller car and made us pay more to get one that would fit. That did not charge the qeeq prices or the prices on their website but a lot more

Need better communications with the Alamo people as we got sarcastic comments about not booking direct.

I really like this company. After renting in the USA and Australia, this is my third time with them. Both pickup and drop-off were smooth and effortless. Highly recommended.

1. The store did not provide the specified car model and did not offer a similar type; 2. They made me purchase full insurance without informing me, even though I had already bought supplemental insurance on Zuzuche. The rental company did not give a reasonable response after I raised a complaint; 3. Less than 200 kilometers after picking up the car, the antifreeze alarm went off. We had to wait for assistance, disrupting our trip and forcing us to book new hotels, making the four of us lose 4,000 RMB; 4. After 1,000 kilometers, the AdBlue warning light came on, making our journey stressful; 5. All complaints to the rental company received no effective responses, and they were unreasonable.

The car had low tire pressure and a weak car key battery, which required local repairs and wasted a day. Overall, the experience was just average.

The service at pick up and drop off was exemplary. Staff were very helpful.

Good price. Price drop guarantee is a bonus. Excellent service.