The staff were skilled, the return process was smooth, and they only charged a deposit and a 1 euro parking fee, with no other charges.

I booked a specified Audi A5 convertible but got a Fiat 500, the cheapest economy car. They didn't allow any upgrade or car change on the spot. Ridiculous. When I called QEEQ, they confirmed it was supposed to be an A5 convertible. Whether it's QEEQ's or Hertz's mistake, it's extremely annoying and frustrating.

There was no one there when I arrived. It's okay, I picked up the car in Florence.

It's okay, the car model is not good.

１台目の車（Fiat500L）のオートマ性能が低く、数日後、再度来店してその旨を伝えたところ快く別の車（Ford EcoSports）に交換してもらえました。 予約時の車（Fiat500X）のグレードが同等かどうかは分かりませんが、良い車でした。