The deposit refund took too long, nearly 3 months, and multiple phone calls were needed with poor feedback.

Arrogant and unprofessional

Picked up the car at Edinburgh Waverley Station. Due to it being a central train station, there were many people, and we had to queue. It took over an hour from queuing to getting the car. The pleasant surprise was the vehicle upgrade, and the car came with a navigation system, which made driving to the Highlands smooth and effortless.

Quick processing and clear instructions.

Very positive experience. I was upgraded to a brand new vehicle with a navigation system. This was very much appreciated.