ローマ—シエーナフィレンツェ—ルカ—ベネチア

The car model did not match the booking. I rented a BMW series, but the rental company gave me a Fiat. They downgraded the car model and did not provide a refund.

There were quite a few people and we waited nearly 40 minutes.

Average

Average. The worst part was providing a different model than what we booked, which didn't feel worth the price. The car even had a tire pressure warning halfway through, costing us €15 for a check. Both pickup and drop-off were done personally at the store.

We booked the vehicle for 8:30 am. When we arrived at 8:35 the branch was still closed. The clerks arrived only around 8:45 and the whole process until we left took over half an hour. When we returned the vehicle we arrived at 9:15 am and the clerk asked us to wait until he was done with another customer. A process that took him a long time. He then told us he owed us a high amount because we were late. He said the vehicle was delivered to us at 8:38 ...