The car was in great condition, but it took nearly an hour to pick it up, probably due to the peak season.

The staff is professional and efficient.

Overall service was satisfactory, the usage instructions were explained very clearly.

1. Extremely slow, caused us to miss the train. 2. I clearly stated I had purchased full insurance via the rental platform, but they kept insisting we buy their insurance, threatening huge losses if we didn't. 3. The car they gave us showed multiple warning lights within a day: maintenance light, rear-right light not working, and the car's performance was poor. I booked a Volkswagen, but they gave me a Mazda.

The rental included the additional driver fee, but the rental staff charged it separately. Although it was corrected later, it felt a bit misleading.