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Very satisfied with the comprehensive service

It was okay. The staff at the front desk were a bit strange. I had already purchased the highest level of insurance on the platform, but when I got there, they asked if I wanted to add even more insurance. For safety reasons, I agreed to buy their highest level, which cost an extra 40 AUD. They also asked if I wanted to pay 19 AUD for a benefit that covers tunnel and highway tolls, claiming that the cost of a single trip through a tunnel or on a highway would normally be over 30 AUD, so this would be a good deal. I declined, saying I could use Google to avoid those routes. After that, the staff stopped talking and their attitude became cold. How can they serve customers like this?

Quick pickup

The signage at the Sydney city pickup point is not clear enough.

The car pickup was relatively smooth. I want to mention two things: they gave me a Qashqai instead of the X-TRAIL I booked, but I let it go. Also, the front tire was underinflated; the staff didn't check it properly.