There weren't many people when we arrived, and the process was clear. We got the car quickly!

Quick pickup

Where is the promised Chinese service? Where is the promised GPS?

We were given a car with over 30,000 kilometers on it, and both the front and rear bumpers had scratches. There was no staff who spoke Chinese, which made communication a bit difficult given our average English skills. However, their attitude was alright. When returning the car, there was a scratch, but since we had full insurance, it was OK after showing it to the store staff.

The service was quite ordinary. I had bought full insurance from Zuzuche, but when I arrived, they aggressively pushed for more insurance, which wasted a lot of time. After the insurance, they pushed for an e-tag. When the guy asked where we were going, we said Blue Mountains, and he told us not to buy it. It turned out we did incur toll costs, probably a navigation issue. They pushed for various things, including a GPS rental, which was annoying. The car they gave us was an old Nissan with several tens of thousands of kilometers on it and no features. It struggled on hills and consumed a lot of fuel. They pointed out a few damaged parts on the car before we left. The parking lot was full of Corollas when we arrived, which felt intentional. It's like they gave us a bad car because we didn’t buy anything extra. I recommend buying directly at the store to avoid headaches. A few days ago, I rented a Mercedes with full insurance from the official EU website and got a free upgrade. Think about it.