胜手に行き…久しぶりにない

Very good

Overall service was fairly standard and satisfactory, but the pickup process took too long, with a two-hour wait.

Terrible service. The person who signed the contract didn't mention anything about adding extra insurance and just added it to the contract. When I went to address it later, they said once the contract is signed, it can't be refunded. Who would read through such a complicated English contract line by line? They added $175 worth of insurance without my knowledge. I thought only in my home country would there be such traps, but apparently, they exist in the U.S. too! Never using Budget again! Also, the car model I got wasn't even on the list of available models. Very dissatisfied!

Acceptable

No one was at the counter, I waited for a long time.