ロサンゼルス・ラスベガス−la

The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.

Satisfactory

The car was not ready upon arrival, waited for over half an hour.

No Chinese service, and the staff did not clearly explain the rental procedures. When the reserved vehicle was not available, no similar vehicle was provided, only an upgrade option was given.

Terrible service attitude, they insisted I buy insurance. I refused and they kept badgering me. Eventually, they were extremely rude when I didn't purchase it!