Long waiting time in queue Staff pressured us to buy insurance, which was awkward

The pick up agent tried to fool me that all gas stations would be empty by the time I return the car to convince me to purchase the gas from them.

Like: In terminal location n/a

Like: Got to airport and went to counter.had to wait for people who hadn't pre booked to be served.got served quickly and efficiently with no problems , then off to collect the car.car was not the model I was expecting but was nearly new and better than the model I'd ordered.have travelled a lot to different places in Florida and quite happily say this was a great deal /price for the car I ordered and I would certainly use this company again in future holidays..i was very impressed with the company and service.
Dislike: Having to wait over half an hour when I had pre booked my car 2 months earlier.(had just got off an 8 hour flight with 3 kids in tow!!

Like: This vehicle has great response, there was no situation that make me feel worried or disappointed.