Very satisfied

Sometimes the queue at the counter is very long, sometimes it's completely empty. It depends on the time; on average, the wait is 10 to 20 minutes. The service attitude is alright; some are very business-like, and some are more eager to help. Encountering a good employee is a matter of luck.

Very dissatisfied! Due to the dim lighting in the parking garage when returning the car, I took off my sunglasses and placed them in the center console storage! Then the car rental company said they couldn't find them! The rental platform said I would have to wait until the 9th for staff to handle it! Such a big company, but with such poor standards!

Great service!

The rental company made a mistake with the terminal. I booked a Passat, but they gave me a Peugeot 3008 instead. It seems the Peugeot 3008 is cheaper. Fortunately, the car comes with a navigation system, which is quite convenient.