クィンズタウンバーディー阿シュプレーヴァルト−22

The Queenstown branch is small with inefficient customer service, and there were long queues. We were attended by a young male staff member who was very unfriendly and had a cold demeanor throughout. When we had questions after picking up the car, we had to wait too long, causing our children to be exposed to the sun. When we urged him, he started pointing fingers at us while speaking. The online claims about Apex's poor attitude towards Chinese customers seem to be true. However, all the local people we met during our New Zealand road trip were very friendly.

Everything good except ease of use of navigation device hired

I paid for a GPS for the trip as I didnt want to pay to use the internet on my phone due to being overseas but Apex does not offer any GPS. I also waited for an hour in the pick up zone outside, called 10-15 times and got nothing. I ended up walking in the rain to find the place.

Like: Queenstown was great. Our Air BnB wa absolutely fantastic with amazing views. Hire car was exactly the right size and easy to drive.
Dislike: Car didn’t have much power

Like: We were given a free upgrade. Very friendly staff with excellent communication skills.
Dislike: We were happy with everything.