Big company, well-regulated

No employees were present when returning the car.

Extremely long wait, waited 40 minutes at the counter and more than an hour to get the car

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

Having the right terminal options on the booking otherwise no other issues.

Hertz is well organised and hassle free. I try to use them most often. Prices are very competitive and their vehicles are always in great shape.

Prices and pictures of car availability is very accurate. Simple to use and they have a great App!