Average

Italy

Reviewed: Fri, Aug 30, 2019

About Hertz: 6.3 /10

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

About QEEQ: 8.0 /10

Having the right terminal options on the booking otherwise no other issues.

Hertz

Milan Malpensa Airport(MXP)

Milan

Italy

Full Size | Alfa Romeo Giulia or similar

1 days rental

Relevant Reviews on Hertz MILAN MALPENSA AP

Freda Mackintosh

Italy

1 days rental

Hertz

Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Wed, Apr 8, 2020

About Hertz: 8.0 /10

The service was good, but the waiting time was too long.

About QEEQ: 10.0 /10

Jennifer Wood

Italy

1 days rental

Hertz

Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Sat, Jun 6, 2020

About Hertz: 2.0 /10

This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!

About QEEQ: 10.0 /10