Milan to Serravalle Outlet to Imola

Convenient and comfortable

My flight arrived early, so I picked up the car half an hour earlier than scheduled. I was charged an extra day's fee without being informed. I only found out when returning the car. If they had told me, I could have waited half an hour. Such petty behavior from a big company!

The car was dirty from inside. There was tehnical problems shown on instrument panel. The money I paid to book, has not been returned ( aprox. 76€). On the desk I have been told, that they dont see this payment.

1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost 2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .

All ok

Hertz give us with wrong car type which is smaller than i book