Poor customer service attitude, deliberately made things difficult!

1. The rented car's engine had quality issues and broke down shortly after setting off, 2. Few locations, making it impossible to switch to an automatic car during the trip, 3. Limited selection of available car models.

The store is small, but the queue wasn’t long

We had a reservation for 10 AM and arrived around 10 AM. There were two groups ahead of us being served. When it was our turn, we were informed that they had no A6 Avant available at this location. After waiting for an hour and a half, we were given a Ford S-MAX instead. The group before us, who were also Chinese tourists, received a Jeep Grand Cherokee and a BMW 5 series.

No repeated upselling of extra charges. Both rental and return processes were very quick. The staff were all friendly and enthusiastic.