Good attitude, fast service

We arrived at Dubai airport in the middle of the night, and the car rental pickup spot was easy to find. Everything went smoothly until it was time to sign and pick up the car. The counter staff insisted that I hadn't purchased full insurance and demanded a payment of 1000 AED on the spot. I showed them my car rental agreement and the English translation of the full insurance coverage, but they still didn't accept it. They wouldn't let us pick up the car without paying. As it was late and I had my children with me, I didn't want to argue. Finally, we agreed to pay the 1000 AED to pick up the car, with the understanding that they would contact their customer service to confirm the insurance and refund the 1000 AED if it was indeed purchased. However, no one has contacted me for the refund yet.

I arrived at Dubai Airport in the middle of the night. The car rental pickup location was easy to find and everything went smoothly until it was time to sign the paperwork and get the car. The counter staff insisted I had not purchased the full insurance and demanded I pay 1000 AED on the spot. I presented my rental contract and the English translation of the full insurance terms, but they still didn't accept it. They said their system showed that I hadn't bought the insurance. It was late at night, and I had my kids with me, so I didn't want to argue. We finally agreed that I would pay the 1000 AED to get the car and they would contact customer service to verify the insurance. If it was confirmed that I had purchased it, they would refund the money. However, I haven't been contacted for a refund yet.

The staff of the car rental company was very enthusiastic and friendly, and they explained the rental and usage precautions in detail.

A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.

Super easy to use