ソルトレークシティーイエローストーン-大提食とジャクソン町普罗沃-ペイジラスベガス−la

Very convenient, just got off the plane and picked it up. Just a queue and a procedure, two minutes.

The staff persistently tried to upsell without asking.

Very dissatisfied, long wait times, and they tried to upsell insurance. When I refused, they mentioned state laws to scare me. The originally $400 rental ended up costing $520 per day. Terrible company.

The female staff at the rental company counter had a poor attitude. My English is just average; I could understand some things she said, but not everything. I needed her to explain several times. Maybe she thought I didn't understand anything. She initially told me that my insurance was incomplete and didn't cover roadside assistance and third-party accidents, suggesting I add insurance. I remembered that at least roadside assistance was included when I booked, and the invoice I checked before departure didn't mention it. Later, a phone representative assured me that I had full coverage, so I wasn't worried since I had also bought travel insurance before departure. Perhaps it wasn't displayed on the invoice, or maybe she was trying to help me, but then she privately told her colleague that this Chinese person didn't know anything. Her colleague said there were bigger cars available, but she insisted on giving us the small car we had booked. Her attitude was very unpleasant. It took a long time to get the car, and I don't want to rent from this company again.

The car rental company kept trying to sell insurance. After repeatedly declining, they gave me a Chevrolet SPARK. When I noticed this during pickup, I went back to negotiate and they reluctantly agreed to change the car, but they only provided a small Nissan hatchback. I originally requested a Ford Focus for its larger space as I needed it for a long trip, but they ignored this. The car was in poor condition, dirty, and had unrepaired dents on the door, which affected my travel experience!