1. The rented car's engine had quality issues and broke down shortly after setting off, 2. Few locations, making it impossible to switch to an automatic car during the trip, 3. Limited selection of available car models.

Good service, no queues

We had a reservation for 10 AM and arrived around 10 AM. There were two groups ahead of us being served. When it was our turn, we were informed that they had no A6 Avant available at this location. After waiting for an hour and a half, we were given a Ford S-MAX instead. The group before us, who were also Chinese tourists, received a Jeep Grand Cherokee and a BMW 5 series.

The staff at the counter were friendly when I picked up the car, but the garage personnel kept urging me to leave, giving me insufficient time to inspect the car. They were also impatient when I asked about how to use the onboard navigation system.

I like the Fiat 500 because of gas mileage, ease of handling and parking. In Hertz’ purchase of their new fleet, there is no Bluetooth available in the cars and no option for a sunroof. It’s disappointing that the company has opted for the cheaper line of these automobiles. With modern use of navigation systems on smart phones, Bluetooth should really be available as a standard feature.

Usually easy to book but when searching only for a city location, it usually turns up the airport locations which makes the search rather tedious.