The staff was very nice and patient. They used translation software to communicate because their English was not good. There was no forced insurance; I bought super insurance from QEEQ.
The car pickup process took two hours. The actual pickup was in an underground garage with dim lighting, making it impossible to see small scratches on the car.
For the second part of our trip, we rented a car. With the experience from the first part, everything went very smoothly. We rented the same model as before but found it too big, so we asked the rental company for a smaller one. Returning the car was very convenient; we drove to the parking lot, and the staff just checked the fuel gauge to complete the return. It was very quick.
We had a reservation for 10 AM and arrived around 10 AM. There were two groups ahead of us being served. When it was our turn, we were informed that they had no A6 Avant available at this location. After waiting for an hour and a half, we were given a Ford S-MAX instead. The group before us, who were also Chinese tourists, received a Jeep Grand Cherokee and a BMW 5 series.
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