フランクフルト—バーディーバーディースイス−オーストリア国王湖

1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early? 2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.

There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).

Great service. Booked a BMW 3, but received a Mercedes E diesel wagon. The vehicle was very new with less than 20,000 kilometers, clean and tidy. Service was professional and reliable.

Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.

When we returned the car, we noticed the fuel tank wasn't full. The staff told us there was a gas station very close to the exit, and it was also very convenient to return the car under Terminal 2.