The waiting time was too long and there were no cars available. Waited for over three hours.

Many additional fees that weren't disclosed when booking.

Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.

Great service, detailed explanation.

Very good