lax airport、マイケル、laダウンタウン、beverleyヒルズ

Very satisfied

Terrible service attitude, they insisted I buy insurance. I refused and they kept badgering me. Eventually, they were extremely rude when I didn't purchase it!

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.

Perfect organisation. Friendly service. I got very good car.

Easy to rent, but difficult to understand which company finally will deliver the car. Needed to make an international call to customer service to figure it out. Received answers to all my questions. Finally satisfied.