After walking some distance from the terminal with 3 young children to collect my car I arrived at the service desk. there were two people om the desk for four rental companies. It was unclear where to queue so as only one customer was being served i showed the other person my agreement to be told know you must queue behind this person as this is the line for firefly. The person in front was having trouble with their credit card authorisation. when i finally got to the front a gentleman came and stood behind me. I was then rudely asked to step to one side as the customer had already been served and the desk clerk wanted to know what the issue was. He then informed her that the car that the damaged she had marked on the car was incorrect and in fact there was far more damage and he wanted this noted and signed for not that i can blame him but i thought to myself surely he could of sorted this after myself had been served as i had three young children with me. Finally got served and was offered a choice of 3 cars Nissan Duke, Volkswagen Golf, Fiat 500 crossover. None of these were the full size car that was advertised as a ford fusion. I had two large suit cases with me and asked well what has the most boot space. The desk clerk couldn't tell me so asked another colleague who advise the golf would be the best option. They also tried to upsell me the full package insurance but i showed them i had purchased full access insurance in the UK. i was given directions to take the lift up and my car would be located in the hertz lot just outside the lift. This was not the case and i had to trudge through different lots trying to find this. To say it reminded me of a scene from trains, planes, and automobiles is an under statement. I also noticed far more scratches, bumps, and dings on the car than were indicated but was told just to take pictures if there was an issue. On returning the car i was advised there was a €159.00 Euro fee to pay something of which i was not advised.

I pre-booked and pre-paid for a mid size car (Ford Fusion)a number of months in advance and was told when I arrived that you only had a compact car available (VW Polo). This car would not fit my family and suit cases, so I had to argue with your representative for 15 minutes before finally getting a Renault Captur. It caused a lot of stress and resulted in a bad start to my holiday

Service was very good counter staff was professional and friendly

It all went very well no problems at all

Firefly did not honour the booking of a 29 EUR and instead forced a 260 EUR vehicle on arrival. They said "my car wasn't available". On that, their car park was full to the brim with different types of vehicle, and they were actually parking their cars in other rental company's spaces. They offered a high-end vehicle ten times the price without offering apology or any other solution and charged at full price.

Had to wait 1:47 hours to pick up the car