The queue for pick up was almost 1hr!!! Your company offers great value but if this were to be replicated I would book again

Once we found out it was Europcar, pickup went smoothly. We were persuaded to upgrade to a Golf VW for around 80 euros more as we were informed the car available was only a Fiat 500 which was probably too small for our purposes.

Had to pay an additional Eur 200 for a car with winter tires. Had asked specifically for a car to drive in Switzerland. At the desk I was informed that driving the car I got in Switzerland was not allowed since it had only summer tires. Driving this car in Switzerland could result in fines and liability. But “you can pay extra for another car” staff then told me. I felt tricked and forced to pay extra.

Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.

When we collected the car we had to upgrade to a larger vehicle for another £45 in order to get snow chains.