The wait time was too long; the efficiency of European workers is evidently not as high as that of Chinese workers.

Could not pick up the car in advance, even if it was just 10 minutes early. After the paperwork, you have to walk to the parking lot behind the station to get the car. Rented an SUV but got an Audi A3 because it was the only option available.

Terrible handover at the store, gave customers problematic vehicles!

The rental location was a bit hard to find, but the staff was very helpful and the rental process was quick.

I have to wait more than ten minutes because was Easter time and was busy, nevertheless the staff was very helpful and attended. The office was a little difficult to find because in Atocha there is just one sign that show you were are the rent a car offices, not very easy to find, non of them not only álamo.