Is ACE affiliated with Hertz? I returned a car at Brisbane International and rented another one (due to a different drop-off location) while waiting at the designated spot. ACE sent a car to pick me up. The cars have good value for money; they may not be brand new but still very easy to drive and fuel-efficient. They didn't push for insurance, but I had already bought full coverage. A two-seater car was more than enough for two people.

Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me. Drop off was great, quick and easy with a very personable chap at counter.

Counter staff is very friendly and helpful.

Easy to book and price is comparable if not lower than others.

Counter staff is very helpful

Price is reasonable

I arrived close to 5 pm on a Saturday and called their customer care who gave me the Brisbane number. Upon calling multiple times nobody picked up so I took a cab ans spent 20 dollars from airport to car rental shop. (Apparently their shuttle only works till 5 pm on weekend). when I arrived around 530 pm the main door was locked from inside but a receptionist was present at the front desk. The distance between the glass door and the front desk was 2 arm lengths. I banged at the glass door several times before she made eye contact and said sorry we r closed. I was so frustrated that the customer care couldn’t tell me this on the phone so I could have organised another car at the airport. Day 2 when I was to return the car, again they told me the shuttle service has shut down and I need to take cab from the rental shop to the airport. Another 20 bucks. I don’t know why do I need to book a cheaper car rental with such poor service standards. They want the money but can’t deliver any customer service. I could get the same thing probably with 10-20 dollars extra at the airport.