ニュージーランド南島小圏:22−フォックス氷河クィンズタウンeinzbrenカード波-この

Very satisfied

Excellent

The service was very slow, and the vehicle provided did not match the reservation and was of a lower class. The staff even said, 'Unlike those small companies, we don't cancel your car if the reserved model isn't available; we still provide a car.'

The service from the New Zealand lady was markedly different for Chinese customers compared to foreign customers. Her expressions, language, and attitude completely changed. We had a question about an insurance fee, and she was extremely impatient and asked the Chinese-speaking gentleman nearby to translate instead of explaining it herself.

When picking up the car, I was forced to add an extra insurance, which increased the daily rental cost by about 100 yuan.