Overall service was quite good.

Additional insurance of 135.8 CAD

Short queue time, very friendly staff at the counter, no hard sell on insurance.

Picking up the car at Vancouver Airport is a trap. There’s an additional C$165.5 airport pickup fee, and various extra insurances. I rented the car for three weeks, and adding one more driver cost another C$324. These fees are not disclosed when booking online. It's really a rip-off. I already paid over C$8,000 in China, and had to pay another C$6,000 in Vancouver. There were no discounts at all! Poor experience.

Efficient , straightforward and pleasant .

Relatively good booking process but website needs to be more user friendly . Otherwise , absolutely fine .