Satisfactory

There were no issues before, but after returning to the country, I noticed unexpected charges. It wasn't a hold, it was directly deducted. I contacted the rental company and got it back; they said it was a mistake.

The pickup point is at the parking lot, very convenient.

Everything is ok but I am not satisfied with the car type I booked which I am booking Mitsubishi Outlander (medium, 5 seater) but I get Mitsubishi ASX (small, seater). I try clearify with the staff but they said have left that model. They promised to discount me due to this case however, seems like they don't take any follow up when I return them the car and with reason that they need to refer to their manager. This is not good the experience with Enterprise. What I booking might end up with not I am expected. I might thinking to use other platform the rent the car instead of , or the avoid company like Enterprise

Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.