CAR RENTAL REVIEWS ON ENTERPRISE IN MELBOURNE

The car was overbooked, had to wait for a few hours with no certainty if we would get a car, so we were forced to upgrade and pay extra for a larger seven-seater. I think the upgrade should have been free, not forcing us, the consumers, to pay more.

The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you

Very good

We ordered a small car but got a big SUV which didn't suit as well. It was too large for some situations and would not have been as fuel efficient as a smaller car.

Like: Good car, value for money
Dislike: the wait at midnight as 3 people picking up cars; all info was re put in

The infant and child safety seat are both dirty

No

Like: Will definitely be using this again!
Dislike: Nothing.

Satisfied

Satisfactory

The car was basic. Many features were absent. Despite being a medium size SUV, there was little legroom in the front.

Great, friendly service and upgrade of vehicle offered!!

Everything is ok but I am not satisfied with the car type I booked which I am booking Mitsubishi Outlander (medium, 5 seater) but I get Mitsubishi ASX (small, seater). I try clearify with the staff but they said have left that model. They promised to discount me due to this case however, seems like they don't take any follow up when I return them the car and with reason that they need to refer to their manager. This is not good the experience with Enterprise. What I booking might end up with not I am expected. I might thinking to use other platform the rent the car instead of , or the avoid company like Enterprise