The service was excellent and everything went smoothly.

Great service, easy car pick-up

The car we rented met all our requirements. The trunk was much bigger than expected, fitting 4 large suitcases. The price was very affordable. However, they insisted we buy additional insurance, the one that waives the deductible.

The originally booked car was unavailable, but we got a free upgrade to an SUV which was almost brand new. The only downside was that there was only one window for processing, so we had to queue up, and if there are many people, the processing speed is not fast enough.

This store located in downtown Sydney is very busy, as there are many other rental companies nearby. The staff are very professional and the processing speed is quick. When I was processing the rental, they made it clear that a regular English translation wasn't sufficient—they accepted only NAATI certified translations. The process required a credit card, the original driver's license, and the reservation confirmation. Everything went smoothly, and they explained the additional insurance and roadside assistance options that need to be purchased separately. At the end, they even provided a map, which was very friendly. Since we purchased full insurance for the rental, we didn't buy any additional insurance from them. Their extra insurance costs $32 per day and reduces the deductible to $300. The car had around 17,000 kilometers on it, which is relatively new. Later, we saw AVIS cars with only 6,000 kilometers, which were newer. When picking up the car, we carefully checked for scratches around the vehicle, and there were quite a few small scratches. When returning the car, they just checked whether the fuel tank was full, and everything else went smoothly.