Was a great car (except for the windscreen wipers)! They were extremely helpful in providing suggestions for alternative drop off at airport which made my travel plans much more convenient.
About QEEQ:10.0/10
Had card fraud in between booking and paying and QEEQ customer service and chat was perfect to support the fix.
The car was a bit old and poorly maintained. The car key was dead when I picked up the car, but the car was in motion when I got it. I didn't realize it until I stopped after an hour's drive, so I had to use the mechanical key for the next 10 days. On the third day, there was a tire pressure warning. I nervously found the nearest Budget store in a town nearby, but they said they wouldn't take care of a car not rented from them. I had to go to a repair shop myself, and fortunately, it just needed air and not a tire repair. The mechanic said the tire hadn't been inflated for a long time. The vehicle maintenance was terrible.
The attitude, service speed, and patience of some rental company staff towards Asian or Chinese customers are questionable! There are significant differences compared to how they treat Western customers in similar situations!
Picking up and returning the car was quite convenient. If two people are traveling, the size of the trunk is not that important. Overall, the service experience was very good.
Average. The staff member handling the car pickup had a heavy Indian accent, making it hard to understand him, and he became a bit impatient later. I rented a Prado but received a Suzuki MUX instead.
When I went to pick up the car in the morning, I was greeted by a tall, dark-haired gentleman at the front desk on the left. Because I don't speak English, I had to use a translation device to communicate. He was very patient and even came out to the street to help me check the issues I mentioned. I'm very grateful for his help. When returning the car and handing over the keys at the front desk, a shorter gentleman asked if I had found their parking spot, noting that it could be hard to find. He was very warm and polite, and I appreciate their help!
The staff are very professional, patient, and attentive. Picking up and returning the car is very convenient, and it's close to Mascot train station. As a large company, the service is very professional, and the process is quick. When returning a car to Budget, they ask if there were any collisions and if you've cleared your belongings from the vehicle. Once you've answered, simply hand over the key and you're done. You'll receive an email within twenty minutes.
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