CAR RENTAL REVIEWS ON FIREFLY IN SYDNEY

Like: Staff were great. Friendly and efficient.
Dislike: The car had a transmission fault.. Slightly annoying..

I called to ask about the pickup location, but they completely ignored what I was saying and just kept telling me how to return the car. When I got to the counter, the male clerk aggressively pushed for insurance. He said if I didn't buy it, even a tiny scratch would cost me $6000. Who are they trying to scare!

Like: satisfactorily done the road ttip
Dislike: nothing in particular

The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending

All good with Easyrentcars

Was very good. No fuss

The original order was over 300 AUD, but at the pickup location it became over 500 AUD. The deposit refund is very slow. It's been a month and I still haven't received it.

Good and fast

Happy

It took more than half an hour to get the car after arriving at the rental point.

easy and fast

good to use and always the cheapest deals

When I booked, it stated pickup at the airport. However, at the Hertz counter they told me it was outside the airport. I waited for the shuttle bus for over half an hour, then at the off-site location, there was only one person attending and I queued for another 30 minutes.

Long queue at Hertz counter at Sydney airport. There were only two staff. One family held up the line because they didn’t pre book a car. I suggest 3 lines where two would serve customers who have already reserved their cars and just need to pick up.

I waited for the shuttle bus for 50 minutes, but it never came. I returned to the rental point and QEEQ said that Hutz would provide the car, but Hutz said they couldn't find my booking and asked me to book another one for 1000 AUD (my original booking was 220 AUD). I called QEEQ customer service, who asked me to wait again. After half an hour without a response, I called QEEQ again, and they said they couldn't reach the Firefly company (if you can't reach them, why list them?). Then QEEQ's overseas customer service asked me to place a new order, so I did and finally got a car. From the time I landed at 2:30 PM to finally getting a car at 5:20 PM, the experience was terrible. Most of the blame lies with Firefly, but doesn't QEEQ have any responsibility? Anyway, I still haven't received an explanation. I suggest that in the future, you rent a car directly upon landing instead of using QEEQ.

Not bad, just like Hertz.

Like: I reserved the car with ease, and received an email with all the information I needed, including deposit and what I would need to bring with me. The staff were extremely friendly and went thought all the contract with ,e The Car was extremely clean, with a full tank of fuel.
Dislike: I would have liked to receive the Toll charge as close to the return as possible.

Acceptable

Pickup location not visible. Had to ask someone who mentioned they are a Hertz brand, however no Firefly branding was visible.

Good consolidator site. Not the easiest site to navigate with discount vouchers unclear on how to redeem.