Very satisfied

The process is very simple, you can get going in 10 minutes.

There is a dedicated shuttle from Los Angeles Airport to the rental office. The cars are relatively new and perform well. Overall, the experience was great. There was an attempt to sell additional insurance, but I declined.

There was some upselling, witnessed a dispute between a Chinese customer and staff. Accident handling was efficient; we had an accident at the Grand Canyon and needed to switch cars, which was done smoothly at the Las Vegas airport branch without any extra charge.

I specifically requested not to have a Japanese car but found out it was still a Japanese car once I reached the parking spot. With luggage and kids, it was inconvenient to go back and queue to change the car. In the end, when leaving the parking lot, they asked me to modify my order and added several insurance items I didn't need.