1号道路。イエローストーンなど

Easy pick-up, friendly service

Overall service is quite good. There was an unexpected issue with the vehicle and the replacement was not very timely. The language barrier and replacement procedure were not clear enough, and there was no assistance at critical moments, which was somewhat frustrating.

Renting a car at Salt Lake City Airport was very convenient, right at the airport exit. After completing the paperwork at the counter, the staff gave us the keys and told us the parking spot number, and we went to the rear parking lot to get the car ourselves. They also provided a damage report for the car, informing us that if we found any issues upon inspection, we could contact the staff in the parking lot to correct them. The staff asked if we wanted to add roadside assistance insurance. Since we were told that we would get a brand new car with only 4000 miles on it, and our rental fee already included comprehensive insurance, we felt it was unnecessary to add any extra coverage (which proved to be correct, as the trip went smoothly and the car was in excellent condition).

Great service. The car we reserved couldn't charge, so they upgraded us to a large SUV, making our Yellowstone trip very enjoyable.

Pretty good. I was worried about extra charges and potential hassles, but everything went smoothly with both picking up and dropping off the car. Just had a bit of trouble figuring out how to refuel, which took some time.