Never got the rental! No answer when calling for pickup.

Showed up a half hour late to pick me up. Was supposed to get a midsize car, received an economy size, car was not in great shape with scratches and the ceiling was stained brown. The overall rental had a bunch of extra costs and charges.

- When I arrived you have to call the office and they come pick you up. He told me to meet him under the sign that said 'Copa' outside. Not being familiar with the airport it was a bit difficult to find. - It took a little while when we got to the office for them to get all my information in during the check-in process. - The car was in okay condition, there were remnants of what looked like duct tape from taping the doors shut at every door. - Bringing the car back there was only person covering the office. They didn't post a note on the door with a contact number or anything that noted they were out of the office bringing another client to the airport so it seemed more like they weren't open and raised a little bit of panic. - It was not an express checkout like some of the bigger car rental places where you drop the car off and there is a shuttle and you go. It took some time for them to complete the return paperwork of the car. - They put a $500 hold on my credit card and I was charged (not a lot but annoyingly so) for them to run my credit card upon returning the car to get the deposit back. - I received the car with 1/4 tank of gas and was told that was how I needed to bring it back. With a 2 hr drive ahead of me at 9:30pm I was annoyed that after the check-in process I now had to also find a gas station to fill up - but trying to judge how much gas you need to fill up to bring back a 1/4 tank is stupid and ended up having gas left over that could've been money in my pocket.

Luis the counter person was very courteous friendly and professional

I lot of extra fees when receiving the car we order. Ended up being a must and instead of a Camero.

The only bad experience was I stated I was bringing the car back at 10am later decided to close to boarding and was there at 830am. But the mgr. was extremely helpful and the return went smoothly. Next time if I change the time I will call in advance also .They also returned the security deposit promptly and did not keep it a few days as other car companies. Will use easyrentcars.com in future and will recommend JC to others