Illegally Operating Partner in Florida Scams Tourist Family

It was great to be picked up at the airport both ways by the car we actually rented. The Nissan /Rogue was brand new , it was its first rental.Carlos was helpful and courteous. The only drawback is the SunPass "trap". It was mandatory no matter what. At $10 a day for 4 days, it was still bearable but for a longer period of time, it would have been less pleasant

They tried to force me to pay for insurance and didn’t even up renting me the car. They left me no options but to cancel. And then they wouldnt even drop me off at another rental car place, forced me back to the airport, waisted about 1.5 hours of my time.

There is nothing in their terms and conditions when booking stating that if you choose to use your own insurance it’s TEN DOLLARS PER DAY or that the Sunpass is required for rentals. We declined their insurance and did not want the sunpass as we were not traveling thru rolls in Florida and when we returned the car we noticed there was a $50 charge for using our own insurance and $50 for the sunpass we didn’t want and they would not refund us. Their customer service at Jax cars was awful and the location was very sketchy.

This is a fraudulent and dishonest company. I will never use them again. They wait until we are brought to their far away rinky dink location then spring on us that we have to pay extra fees that were not disclosed in their booking. First the only employee that worked there didn't speak english. Not even enough to barely communicate. We had to call for a pickup at the FLL airport. He picked us up and drove us to a small office off the airport property, in a run down area. He unlocked the door and let us in to do the paperwork. They tried to charge us $30/day for insurance. I showed them our insurance card. Then they said we were supposed to print out the insurance covered by the credit card company and tried to charge us $20/day. I did print that out and showed that to them. So they charged us $10 a day because we had insurance. I asked why we have to pay $10 for having insurance and they are not providing any insurance for the $10/day. He kept telling me he didn't understand and tried to ignore the question. I persisted that I won't pay $10/day for it. It is a charge if you provide your own insurance. He said "company policy". Then we were charged $10/day for toll roads. I said we don't plan to take any toll roads. Again he said "company policy". We rented the car because it was the cheapest at $15/day. By adding $20/day it became $35/day and we would not have rented it for that price. When we booked the car it said our total costs would be $54. Instead they charged us $120.73. We decided not to rent the car and asked to be taken back to the airport. He said he couldn't take us back and that we'd have to take a taxi. It was in a bad area and we didn't want to have to stand there with our luggage until a taxi came to get us. And we didn't want to pay for a taxi. We signed their extortion paperwork and took the car knowing that we'd dispute it with USAA, a company that we can trust.

No GPS as promised! Didn't speak English!