The service was very friendly and the explanations were clear.

The lady at the reception had black hair and blue eyes. Though not particularly stunning, she had an elegant and kind demeanor, with a captivating smile. Her English was excellent! The elderly gentleman who brought us to the car was dressed in a suit and very nice...

Very good

When I arrived, they said the reservation was canceled.

When picking up the car in a dark underground garage on level 2 or 3, it was hard to see the car clearly. As a result, I did not notice some tiny chips in the paint. When dropping off the car in a well-lit outdoor area, the staff pointed out a small paint chip and blamed it on me. I am very sure there was no collision or scraping in that area. This made the return process very unpleasant.