Car had been smoked in previously and the smell did not diminish during the entire rental period, car seats and interior very stained.
This is the second occasion I have been given a car like this from this location, whilst the rental staff did explain there is nothing they can do to prevent this from occurring from other renters they do state they will charge for a clean if this does happen, this car had not been cleaned. It does seem if you book via a consolidator with Europ car rather than direct with them you won’t always be offered the best cars but that’s the cost of trying to save a few pounds against booking direct with Europ car.
The whole process was very professional. There was no queue and Ammar (the agent who served me) was helpful, concise and professional. He mentioned a couple of upgrades but wasn't annoyingly pushy about them. I would highly recommend.
About QEEQ:10.0/10
I love booking through QEEQ. This was my third time and it's always been a smooth process with a better price than had I gone through a price comparison site or direct to the provider.
The car battery was not connected correctly, which resulted in a dead car and a lost day waiting on Europcar's repair person. Then we had a flat tyre, which resulted in another lost day because Europcar's staff/systems made a number of errors meaning we had to wait around for 6 hours before the thing was repaired. The car had not been adequately cleaned before i took possession it, and after the smell of the cleaning products had worn off, the car actually stank of cigarette smoke. A promised reimbursement for the lost days has not yet been processed to my account by Europcar either.
About QEEQ:10.0/10
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europcar were very good in the execution of keddy by Europcar
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