Unjustified charges, unable to communicate in English properly, office closed at return time

The worst rental experience ever. Couldn't find the company upon arrival, and no one answered the phone. Ended up waiting for a long time with children late at night. Signed a bunch of contracts and paid a deposit. During our rental period, we had a flat tire and replaced it at a local repair shop. We couldn't find the same brand tire, so we used a different one. After returning to our country, we were charged over 700 RMB because the tire wasn't the same brand. Multiple appeals to the platform were rejected. The after-sales service on other platforms like Ctrip and Fliggy has always been excellent. Never using this platform again. Everyone, be cautious, especially for international travel, with language barriers, they make you sign, and then deduct your deposit after you return. Stick to big platforms with better service.

Waiting for a bit long time then appointment pick up time

Great we will choose for the next trip.

Two thumbs up. Good experience from pickup to dropoff. Super friendly staff and good rental rate too. Definitely using them again the next time we visit Phuket

Good pricing, easy to use. Will forever use easyrentcars to book for future travels

Excellent Customer Service.

The fact that it has an instructions section to find the rental company at the airport location was excellent!