ヒューストンにオースティンをそれから和気あいあい

I usually choose Hertz for most of my rentals.

Everything else was fine, but the Jeep Grand Cherokee I booked was replaced with a GMC compact SUV, and the price stayed the same.

When picking up the car, the clerk informed me that the reserved Jetta was not available and recommended an upgrade with additional insurance, asking for an extra payment of over $380. I refused immediately. What's more interesting, when I went to pick up the car, it turned out to be a Suzuki hatchback. Furious, I went back to negotiate, and they finally gave me a Corolla.

The staff was very friendly and helpfull

easy and fast

The person on the counter was extremely rude. He also advised us that we hadn’t booked premium insurance when we had, and we had paid for it. When I requested and showed him proof he just shrugged his shoulders and said there’s nothing he could do and that we weren’t covered unless we paid more money. Also we have been charged more than the receipt